What is Quality Management System (QMS)?

 


Quality Management System is the overall concept of all activities and tasks that must be accomplished to maintain a desired level of excellence. It provides your company with a set of principles that ensure a common-sense approach to the management of your business activities. This helps in the consistent achievement of customer satisfaction while standardizing your processes and continually improving the effectiveness of the business processes and approach.

 The four main components of QMS are quality planning, quality assurance, quality control, and quality improvement. Implementation of these four components helps in maintaining and balancing the Total Quality Management (TQM) of an organization. This helps in the formalized system of document policies, processes, and procedures for achieving quality policies and objectives. Quality management aims to ensure that all organization’s stakeholders employees and clients are satisfied and work together to improve the company’s processes, products, services, and culture to achieve long-term success. Thus, QMS Certification for an organization helps in coordinating the activities to meet customer expectations, regulatory and compliance needs and improve the efficiency of its processes.

 Also Check ISO 9001 Certification In Sri Lanka

ISO 9001 Certification is a voluntary certificate but when the liberated body audits the third party certified body it is proven as a green sign that the guidelines of the standard have implemented guidelines properly and gain trust towards the buyers, suppliers, customers, and stakeholders that your organization. As nowadays, customers are more cautious about the quality of products and services as it benefits their health, so ISO 9001 is a must-have certificate for future business growth. So in the run towards market competition to be at the top level, uplifting your business with ISO Certification 9001:2015.

 QMS is the key element of an organization to develop brand loyalty and enjoy the benefits of a monopoly of the product in the market. To gain the advantages of the QMS Certification you need to achieve ISO 9001 Quality Management System Certification for an organization.

 

Benefits of Quality Management System(QMS):

1. Improves Internal working condition and system.

2. Improves Customer Satisfaction.

3. Builds Customer Trust.

4. Improvement in the process and policies.

5. Improve the quality of products and services.

6. Improves Documentation and Record-keeping system.

7. Fulfilment of Statutory and Regulatory requirements.

8. Saves Cost

9. Development of the technology

10. Increased Productivity and Revenue

11. Improves Employee morale

12. Improved supplier relationship

13. Better customer-owner relationship

14. Reduction in recalls and return

15. Factual approach to decision making

16. International recognition

 

Requirements of Quality Management System

The ISO 9001 standard uses High-Level Structure (HLS) which covers:

  • Management Responsibility
  • Resource Management
  • Product Realisation 
  • Measurement, Analysis, and Improvement
  • Conduct Risk Assessment
  • Develop new policies and plans
  • Implementation of the Planned System
  • Conduct Management Review
  • Maintain specific Documents and Records
  • Conduct Regular Internal Audit and Surveillance

 

Principles of Quality Management System

1.Customer Focus: The primary focus of any organization should be to understand the customers’ current and future needs and cater to them.

 

2.Leadership: Great leadership establishes unity and results in an organization’s success. 

 

3.Engagement of People: Staff involvement engages staff in creating and delivering value to constantly improve their skills and maintain consistency.

 

4.Process Approach: The performance of an organization emphasizes achieving efficiency and effectiveness by understanding that good processes result in improved consistency.

 

5.Continuous Improvement: An organization should come up to improve continually to embrace new opportunities.

 

6.Evidence-based Decision Making: Businesses should adopt a factual approach to have an improved understanding of the marketplace. 

 

7.Relationship Management: The relationship between the organization and interested parties is more likely to achieve sustained business collaboration and success.

 

Steps for ISO 9001 Certification

To make the ISO 9001 Certification process simple and quick. Hiring a consultant will guide you and your business through the following steps to achieve ISO 9001 Certification by providing

ü  Gap Analysis

ü  Training 

ü  Testing  

ü  Documentation & Test Report

ü  Process Audit

ü  External Audit

ü  Certification and beyond 

 

 

 

 

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